Complaints

This support article is for Knowledge Lab customers who wish to complain or receive a refund.

Our products are developed for our customers' satisfaction; however, in some circumstances, you may wish to apply for a refund. Before submitting your refund application, here is some useful information: 

For courses and digital assets: 

As part of our terms and conditions, which are agreed on, at the order confirmation, state: 

Upon termination for any reason:

(a) All rights granted to you under this licence shall cease; and

(b) You must immediately cease all activities authorised by this licence; and

(c) You must immediately delete or remove the content from all computer equipment in your possession, and immediately destroy or return to us (at our option) all copies of the content then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.

8.3 A 14-day cooling-off period applies to the Knowledge Lab platform and eLearning courses. If you change your mind during this period before accessing the course, no cancellation charge will apply and you will receive a full refund. If you access the digital content in any way your right to a refund is waived. 

No refund will be given if The AntiSocial Engineer Limited has reason to believe that an individual has viewed any of the content they have purchased.

For printed or physical assets: 

A refund will only be offered under the given circumstances: 

1. Your order has not been fulfilled. 
2. The goods you received were not as described, damaged or of unfair quality.